Pilot & pricing approach
Start with the calls.
Not another hire.
The 7-Day Missed Service Call Report comes first. If the gap and access make it viable, we agree a narrow overflow pilot together: scope, length and terms set once your real call pattern is understood. Later modules like appointment reminders, book-later follow-up and no-show recovery are separate conversations, not part of this offer.
The 7-Day Missed Service Call Report
Seven days of your real phone records. One page back: answered, unanswered, and the gaps by day and hour.
Agree the boundaries
One rooftop, an agreed call window, approved answers and an escalation owner.
Evaluate the outcomes
Separate answered calls, eligible requests, staff follow-ups and scheduler-confirmed bookings.
The narrow test
A pilot with fences around it.
One rooftop
The pilot covers a single store, not the group.
One agreed call window
A set overflow rule or after-hours window you choose.
Approved answers
Only the questions you sign off on get answered.
A named escalation owner
Exceptions go to a person on your team, every time.
What gets measured.
Four numbers, kept separate. A request is never counted as a booking.
No invented tiers.
No promised revenue.
Pricing is not yet validated. There are no published dollar amounts, fixed pilot durations or guarantees. The 7-Day Missed Service Call Report is the starting offer.
- Your team continues to answer first
- Only agreed calls are routed
- You approve answers and booking rules
- You can turn coverage off