The 7-Day Missed Service Call Report
Your advisors are writing up cars and talking to customers in the drive. Meanwhile the service line rings, and later you're the one explaining the phone report. This report tells you what actually happened, using your own records.
An export from your phone system. When calls came in, which were answered, and which rang out.
Total, answered and unanswered calls. Gaps by day and hour. What the records show, and what they can't prove. No revenue projection.
This is not an instant estimate. The report depends on your real records, and a missed call is not automatically a lost customer. If the gap and access make it viable, the next step is a narrow overflow pilot.