01Example call
Confirmed appointmentOil change + tire rotation
Scheduler of record accepted the booking and returned an ID.
Scheduler ID: SCH-88217
View sample call 
Service Flow · Dealership service-call coverage
Your advisors are
on the drive.
Who's picking up
the service line?
When your team can't get to a service call, we answer it, help the caller, and move appointment requests toward a real booking.
Service lineCall answeredNext step sent
For dealership service managers whose teams are missing calls — and who are under pressure to hire more advisors to keep up
Advisors answer first.Only agreed overflow and after-hours calls route. Confirmed booking requires your authorized scheduler’s acceptance and ID; otherwise, your advisor finishes the request.
The pressure on your department
Another write-up.
Another unanswered call.
Your advisor is with the customer in front of them. The service line rings. Later, you see ring-no-answer on the phone report — and hear that you need another advisor.
Before adding staff, find out which calls your team can’t get to.
Busy service drive. Ring-no-answer on the report.
What happened to that call?
Not just a missed number.
A useful next step.
Approved answer. Appointment request. Advisor follow-up. Confirmed booking. Your manager’s view keeps them separate.
Every call has a next step.
Oil change + tire rotation
Confirmed appointmentOverflow · Tue 07:12
Check engine light
Pending bookingOverflow · Tue 07:26
Saturday hours?
Answered · no bookingAfter hours · Mon 19:48
Warranty dispute on repair
Escalated to staffAfter hours · Mon 20:15
When your team can’t pick up
Your advisors answer first.
We cover the agreed overflow.
Only the calls you agree to route — overflow or after hours. Help with approved questions, capture appointment requests, and hand the rest to your people.
From ringing phone to next step
Help the caller.
Give your advisor a clear handoff.
Route only agreed calls
Your team answers first. Coverage takes agreed overflow and after-hours calls.
Answer what you’ve approved
Help with approved questions. Capture the service request and preferred time.
Leave a useful next step
Send requests to an authorized scheduler, or to an advisor to finish. Exceptions go to qualified staff.
Caller details. Service requested. Preferred time. What your team needs to do next.
A request is not a booking
Two outcomes.
No false confirmation.
Your advisor still needs to confirm.
The request and preferred time are ready for your team. Without scheduler acceptance and a booking ID, it stays pending.
Read-only calendar feeds never authorize a booking.
Before you hire to fix it
A free 7-day review.
Your real call records.
Share a week of records from your phone system. Get one page showing when calls go unanswered and where coverage would fit. No calculator. No projected revenue. No obligation.
See which calls we're missingWhat the report covers
- Inbound service calls by hour and weekday
- Unanswered, abandoned and after-hours calls
- Peak windows that could use overflow coverage
- Calls that should always reach a person
- A narrow pilot scope — or a note you don’t need one
Your department. Your boundaries.
Start narrow.
Widen only if it works.
A pilot covers one rooftop, one agreed call window, and approved answers. Scope, length and terms are set together after the review.
You approve the answers, choose which calls route, and can turn coverage off.
Pilot & pricing approachThe manager’s viewSample workspace
What needs my team?
Check engine light · pending request
What actually booked?
Oil change + tire rotation · SCH-88217
Calls, requests and confirmed bookings stay separate.Open the prototype
Inside the manager’s view
Different calls.
Clear next steps.
See how common service calls move toward an answer or a handoff.
02Example call
Pending bookingCheck engine light
Request captured. Not confirmed until the scheduler of record accepts it.
Follow-up: R. Okafor
View sample call 03Example call
Answered · no bookingSaturday hours?
Caller's question was answered from approved FAQs. No appointment requested.
Approved answer. No booking.
View sample call 04Example call
Escalated to staffWarranty dispute on repair
Outside approved scope. Routed to an advisor follow-up.
Follow-up: Service manager
View sample call 05Example call
Eligible requestBrake noise
Caller asked for service that fits booking rules. Needs a slot.
Follow-up: Shared service lane
View sample call 06Example call
Confirmed appointmentRecall appointment
Scheduler of record accepted the booking and returned an ID.
Scheduler ID: SCH-88231
View sample call Service Flow
Built for service departments.
Service drive
Advisor write-ups
Service line
Service lanes
Agreed overflow
Trusted by service teams
Show the calls.
Show what happened next.
What matters to a service manager is simple: which calls went unanswered, which callers got help, and which appointments were actually confirmed.
Verified dealership results will appear here as pilots are completed.
01Unanswered calls
See the gaps in the phone report.
02Calls handled
Know who got an answer.
03Bookings confirmed
Count only scheduler-accepted appointments.
Start with the phone report
Know what’s going unanswered.
Then decide what to change.
A free review of seven days of real service-call records.
See which calls we're missing