Illustrative sample data. Not real calls, customers, or bookings. No live integrations are connected.
← Calls

C-1042 · Oil change + tire rotation

Tue 07:12 · Overflow · 2m 41s

Confirmed appointment
Appointment trail
  1. Ring-no-answer07:12:04

    Advisor line rang 4 times. Routed per overflow rule.

  2. Call answered07:12:09

    Greeting identified the dealership and that the call may be recorded.

  3. Eligible request07:13:02

    Maintenance service, within bookable categories.

  4. Booking submitted07:13:40

    Request sent to scheduler of record for Wed 08:00.

  5. Scheduler accepted07:13:44

    Returned ID SCH-88217. Marked confirmed.

  6. Confirmation sent07:14:45

    Caller told date, time and drop-off instructions.

Caller
Name
J. Martin
Vehicle
2019 SUV · 68k km
Owner
Shared service lane
Booking status

Scheduler of record accepted the booking and returned an ID.

Scheduler IDSCH-88217