Illustrative sample data. Not real calls, customers, or bookings. No live integrations are connected.
Service report
Illustrative sample records only. No measured results or live dealership data.
Financial outcome · Last 30 days (sample)
$5,215
Closed repair-order sales attributable to covered calls. Gross profit on the same repair orders: $2,305 — labeled separately, never added to sales.
Covered calls118Answered under agreed overflow and after-hours rules
Appointment requests34Caller asked for service; not yet a booking
Scheduler-confirmed bookings21Only with a booking ID from the scheduler of record
Verified arrivals14Customer showed up and the arrival was verified
Completed repair orders10Work finished and the RO closed
Itemized sample repair orders counted
| RO | Service | Booking ID | Sale | Gross profit |
|---|---|---|---|---|
| RO-5401 | Oil change + tire rotation | SCH-88217 | $486 | $210 |
| RO-5402 | Recall appointment | SCH-88231 | $0 | $0 |
| RO-5403 | Brake service | SCH-88102 | $1,240 | $560 |
| RO-5404 | Seasonal tire change | SCH-88118 | $312 | $140 |
| RO-5405 | Diagnostic + repair | SCH-88127 | $689 | $300 |
| RO-5406 | Maintenance service | SCH-88135 | $275 | $120 |
| RO-5407 | Wheel alignment | SCH-88144 | $540 | $240 |
| RO-5408 | Battery replacement | SCH-88151 | $398 | $175 |
| RO-5409 | Transmission service | SCH-88160 | $820 | $360 |
| RO-5410 | Multi-point inspection | SCH-88172 | $455 | $200 |
| Total counted | $5,215 | $2,305 | ||
Excluded from the figure
- ×Arrivals that could not be verified against the appointment
- ×Repair orders still open or unfinished
- ×Duplicate requests from the same caller
- ×Non-service calls (hours, directions, parts questions)
- ×Requests without a scheduler booking ID
| RO | Why excluded |
|---|---|
| RO-5411 | Arrival not verified |
| RO-5412 | Repair order still open |
Where verification data is missing, the report shows “Not yet verified” rather than an amount. No projected value is ever presented as money made.
What a live dealership needs before this shows real numbers
- •A connected phone system, so covered calls are real records
- •The authorized scheduler of record, returning booking IDs
- •Arrival verification from the dealership's appointment or DMS data
- •Closed repair-order sales and gross profit from the DMS
Answered
6
No booking requested
1
Needs staff
3
Confirmed with ID
2
Covered calls by source
Overflow4
After hours2
What still needs a person
- Warranty dispute — Service manager
- Confirm Thu AM diagnostic — R. Okafor
- Brake inspection + loaner — Shared queue
Sample scheduler IDs illustrate the confirmation rule. No scheduler is connected and no real appointments were made.