Illustrative sample data. Not real calls, customers, or bookings. No live integrations are connected.
Calls
Every covered call and where it ended up. Select a call to see its appointment trail.
| Call | Time | Source | Caller need | Assigned advisor | Outcome | Next action |
|---|---|---|---|---|---|---|
| C-1042 | Tue 07:12 | Overflow | Oil change + tire rotation | Shared service lane | Confirmed appointment | None. Confirmation already sent to the caller. |
| C-1043 | Tue 07:26 | Overflow | Check engine light | R. Okafor | Pending booking | R. Okafor confirms the Thursday morning diagnostic by 10:00. |
| C-1044 | Mon 19:48 | After hours | Saturday hours? | — | Answered · no booking | None. Question answered from approved FAQs. |
| C-1045 | Mon 20:15 | After hours | Warranty dispute on repair | Service manager | Escalated to staff | Service manager calls back about the warranty dispute. |
| C-1046 | Tue 08:03 | Overflow | Brake noise | Shared service lane | Eligible request | T. Alvarez checks loaner availability and calls back. |
| C-1047 | Tue 08:20 | Overflow | Recall appointment | T. Alvarez | Confirmed appointment | None. Recall appointment confirmed with scheduler ID. |