Illustrative sample data. Not real calls, customers, or bookings. No live integrations are connected.
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C-1043 · Check engine light

Tue 07:26 · Overflow · 3m 05s

Pending booking
Appointment trail
  1. Ring-no-answer07:26:11

    Routed per overflow rule.

  2. Call answered07:26:15

    Caller described warning light. No vehicle-safety judgment made; safety concerns escalate to qualified staff or appropriate roadside help.

  3. Eligible request07:27:30

    Diagnostic, fits rules. Calendar feed shows an open Thu slot.

  4. Not auto-confirmed07:28:02

    Feed slot is read-only and may be stale. No scheduler connected.

  5. Follow-up created07:28:10

    Advisor to confirm Thu AM by 10:00. Caller told to expect a call back.

Caller
Name
A. Chen
Vehicle
2021 Sedan · 31k km
Owner
R. Okafor
Booking status

Request captured. Not confirmed until the scheduler of record accepts it.

Scheduler IDNone — not confirmed
Open in follow-up queue