Illustrative sample data. Not real calls, customers, or bookings. No live integrations are connected.
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C-1045 · Warranty dispute on repair

Mon 20:15 · After hours · 1m 37s

Escalated to staff
Appointment trail
  1. After-hours route20:15:02

    Routed per after-hours rule.

  2. Outside scope20:15:40

    Warranty dispute is not an approved topic. No answer attempted.

  3. Escalated20:16:39

    Summary + callback number sent to manager queue, priority high.

Caller
Name
P. Singh
Vehicle
2017 Truck · 142k km
Owner
Service manager
Booking status

Outside approved scope. Routed to an advisor follow-up.

Scheduler IDNone — not confirmed
Open in follow-up queue